Frequently Asked Questions
Everything you need to know about the Sureté Financial Platform and our advisory services. Click any card to reveal the answer.
Do I have to use your bookkeeping services to use the Sureté platform?
No! If you are a DIYer or already have a bookkeeper, you can subscribe to our PIONEERS plan to access the Sureté Financial Platform strictly as a standalone dashboard and document vault.
Is my financial data secure in the Sureté platform?
Absolutely. The Sureté Financial Platform utilizes a Zero-Trust architecture, End-to-End Encryption (E2EE), and Bank-Grade data centers to ensure your financial DNA is Fort Knox secure.
Can I keep my existing QuickBooks or Xero account?
It depends on your chosen tier. If you want to maintain your current accounting software and connect it directly to Sureté, our PARTNERS plan offers fully customizable integrations. On the PATHWAYS plan, we provide a fresh, white-gloved ledger version of QuickBooks Online tailored specifically for our AI-assisted workflows, meaning we will help you transition your books to our streamlined setup.
What if I need help catching up on months of messy books?
We've got you covered. Our PARTNERS plan offers full-service historical catch-up and deep-dive reconciliation to get your books clean, compliant, and ready for tax season.
Am I locked into a long-term software contract?
No. You can choose to pay month-to-month and cancel anytime, or you can select annual billing to receive a discount (2 months free).
Can I invite my CPA or business partners to view my dashboard?
Yes! Every Sureté subscription includes Unlimited Team Access. You can grant custom, role-based access to your CPA or investors without paying extra per-seat licensing fees.
What happens if I get audited by the IRS?
Documentation is everything. The Sureté platform features dedicated Tax Vaults where your receipts and statements are securely stored and easily exportable, ensuring you are always audit-ready.
Will my books be GAAP compliant?
Yes. For clients utilizing our full-service bookkeeping on the PARTNERS plan, our dedicated experts strictly adhere to Generally Accepted Accounting Principles (GAAP) to ensure maximum compliance.
How quickly can I get set up?
You can sign up for the PIONEERS platform and connect your banks in under 5 minutes. If you require full-service advisory, you can schedule an onboarding call today and we can begin immediately.
Still Have Questions?
We're here to help. If you didn't find the answer you were looking for, please don't hesitate to reach out to our team.
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